Sephora

This location has a lot of product the other locations are out of so I end up here a lot. The staff, once they got over the fact that I’m a man shopping for myself, are really helpful. I do with the floor employees could cash you out like they used to because the lineup can get very long, and the cash desk is very small but c’est la vie.

Last week I went to buy some foundation, I was searching for an employee to help me color match but none were available, so I grabbed a couple shades and sampled them on my hand. The bottles were covered in foundation so it got all over my hands. When an employee finally did come to ask if I needed help, I said “yes I need help with a color match, and can I please have a Kleenex to wipe off this foundation”, she responded with “I’ll go get someone to help you”. She never came back. I went to the other side of the store and there was a different employee who was more than willing to help me with both a color match and a Kleenex to wipe my hand off. She was very friendly and helpful. I went back yesterday to pick up a HUDA palette, and as I was browsing an associate was assisting another customer and approached the HUDA products, where I was standing. I could tell the employee wanted in the drawers in front of me so I took a step back to let him in. After finding what he was looking for he stood up right in front of me, speaking to the other customer and stood there and continued to converse while I waited to continue to browse the eyeshadows. At first I didn’t think much of it but the more I waited, the more I felt like my experience was not valued near as much as the other customer.

We came to this store for the first time. It was not crowded. I was looking for help in 2 counters and no one attended for almost 20 mins. So many people were standing in the front but no one was ready to attend. Luckily my husband was in perfume section and anshul helped him selecting his perfume. When we came to bill the perfume the girl at the cash counter asked if anshul helped us I said yes, however I also said no one was there to help me at Gucci counter and Mac she did not have anything to say not even sorry. I won't come back to this store. Not happy with the customer service. 😒

Worst experience ever . One month ago , I returned a foundation in store which I purchased online and They gave me gift card which the dumb guy working at the store didn’t activated. Now I am frustrated because i am calling customer service and can’t visit this location . It is really annoying. All the know is to serve customers quickly but they are not really efficient

Very disappointed at their customer service and this has been an on going problem at this location for me. As I walked thru the door with my child, the greeting person at the door made full eye contact with me and then she completely just snubbed at me and turn her head away. I’ve notice this is the same person who ignored me just a few weeks ago as well. No one came and the only person who helped me was the cashier.